Service Review

We have undertaken reviews of managng agency arrangements including the following:

  • Work with a housing association board as it undertook a review of its management arrangements through services provided by an external management agent, including service specification, tendering for a new managing agent, tender evaluation, appointment of a new managing agent and post implementation review to assess the success of the project.

  • An evaluation of an in-house repairs and maintenance contractor team to establish value for money, robustness of performance information and the suitability of management processes to deliver the 'client's' requirements. Drawing up a comprehensive, prioritised, action plan to address the issues identified.

  • A review of arrears procedures for a unitary authority making recommendations based on best practice and a bespoke survey of high performing organisations.

  • Contract procurement following the EU procurement requirements.

  • An evaluation of contract standing orders, their suitability to meet regulatory requirements and compliance with best practice. Identifying a number of issues and making practical recommendations to address these based on a series of prioritised actions to form a comprehensive action plan.

  • A thorough examination of void management procedures for a local authority operating a choice based lettings scheme. Reviewing the allocations, repairs and housing management aspects of the process, in addition to the inter-relationship with the CBL service provider. Identifying areas for improvement to reduce void periods and maximise rental income during the end to end void process; developing an action plan and assisting with its implementation, including redrafting interlinked procedures.

  • A review of sewage treatment plant for an association establishing compliance with discharge consents, developing a comprehensive maintenance schedule in readiness for tendering the maintenance contract.

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