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A word from Peter Bird, proprietor at Primary Business Support

"As we emerge from the Coronavirus maze we are all finding that we have developed new ways of working that might have seemed alien to us just a few years ago.


We find ourselves in a new world with fresh challenges over price rises and political unease that will continue the difficulties of supply and demand that we have had for the past few years. We are here to work with social landlords to ensure that high quality services are delivered, particularly through service specification, contract procurement and good contract management"

​Our current and recent work

We are continuing our work with Woking BC on the procurement of technical asset management contracts following the bringing back in-house its management and maintenance functions (see below for further details).


We are also working with housing associations undertaking transfer of engagements, this follows our work in this area on numerous previous occasions.

Increasingly, we are working in the social housing sector in the procurement of contracts along with the underlying requirements for well written specifications, S20 consultation and performance management.  We have just completed a call off from a per-existing framework agreement for English Rural Housing Association's heating servicing requirements.


Working with Housing Dynamics, Richard Medley’s company, we have undertaken a review of the process for applications for funding of new developments in the Irish Republic. This involved a series of  interviews with Approved Housing Bodies (AHBs) looking at the various elements of applications in a review of existing arrangements. Through careful analysis and an understanding of the driving requirements we have made recommendations to the Housing Agency for improvements to the process  We have worked with the Agency and AHBs in a pilot exercise, testing these proposals and the Agency is working towards the rollout in the coming months.

Our major piece of work with Woking Borough Council has been involved with the asset management side of the business as it has brought its housing management and maintenance services in-house. In addition to providing general procurement advice we have supported them in the selection and appointment of new responsive repairs, estate cleaning, disabled adaptations and electrical services contractors through compliant procurement processes.  We continue to support them in the selection and appointment of further specialist contractors.

Work with smaller housing associations has included the production of a guidance manual for S20 consultations across all the permutations for works, long term agreements, above and below the procurement thresholds for public works.  This includes flow charts, templates and good practice, whilst acknowledging the excellent resources available elsewhere.

​​​If you think we can help you to spend your money wisely and effectively do get in touch – we’re only a call away!

You contact us by telephone or email and we can meet through Teams or Zoom.

Peter Bird FCIH FCMI

Client Comment:
Customer feedback

PBS are very thorough, reliable and knowledgeable in all guidance and support given. We received regular updates throughout the project, Peter was available to contact to answer any questions and his advice was invaluable.


Kathryn Harrison, Resident Services Director, English Rural Housing Association, July 2022, following a successful contract appointment for gas servicing under an existing framework agreement.

Remote working

Thanks to our investment in technology we are able to provide consultancy services through the use of conference calls, video calls, file sharing and, of course, telephone calls and email.  We use email or Microsoft Teams for the exchange and sharing of documents and other files and use Teams or Zoom for on-line conferencing, depending on the client's preference.

About Primary Business Support


PBS is a small social housing consultancy able to offer you a personal service tailored to your needs.  With over 25 years working for local authorities and housing associations and over nineteen years working as a social housing consultant I am able to provide you with bespoke consultancy and project management.  A network of like-minded independent consultants also enables me to work collaboratively to extend the services that I can offer you.


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