The following are extracts from feedback that we have received
from clients and others we have worked with:
'Peter provided excellent advice and expertise in procuring a number of new Framework Agreements. Peter has a thorough working knowledge of the public procurement regulations and was able to deliver the project on time and in a clear and concise manner. Peter was very responsive to our client needs and gave excellent value for money through a competetive fee structure.'
Darren Toes, Operations Director, Wokingham Housing Limited, January 2016, following a project in which we worked with WHL to put two contracts for employer's agent services in place and then worked with WHL and its legal advisors in putting Framework Agreements in place for future service requirements.
was a particularly difficult process to go through which demanded a high level
of diplomacy and sensitivity to the impact actions and recommendations would
have. Peter managed to negotiate through these difficult times exceptionally
well and maintained a professional stance at all times. Peter was extremely thorough, experienced and always did what he said he would do' Julie Adams, Neighbourhood Services Manager, February 2015, following a process of strategic review and re-specification of grounds maintenance services across the Spectrum Group including S20 consultation during the procurement process.
'We used the services of Primary Business
Support to improve contractual and service arrangements for
treatment plants and pumping stations used on our housing
Their knowledge on this subject was superb
and they successfully guided us through a complex process'
Martin Collett, Operations Director at English
Rural Housing Association, August 2012, following a full tendering
project including S20 consultation with variable service charge
'PBS provide an effective and efficient consultancy and
advice service. When commissioned to review our administration and
contract lettings procedures Peter’s experience and expertise in
governance and procurement was apparent. In tendering our
service contracts PBS guided the resident’s group through the
scoring, evaluation and selection processes. Both exercises served
us well in the recent mock short notice inspection. '
Yogesh Vadgama, Head of Technical Services at Magna Housing
Association, December 2011. Yogesh was referring to two
projects, one covering the review of contracting policy and
procedures and the other tendering five technical contracts.
'PBS completed the commission quickly
at short notice and provided a good quality result tailored to the
organisation's culture, saving a lot of in house senior management
time.' Adrian Maunders, Chief Executive at English
Rural Housing Association, October 2011. Adrian was commenting
on our work developing a risk policy and associated procedure for
'I have just taken part in a
tender process administered by Primary Business Support, the tender
document was one of the most comprehensive I have seen with a real
focus on relevant data, which was presented in a clear and precise
manner. This certainly allowed a full understanding of the end client's
requirements and the submission of a sound unambiguous tender'
Paul Giles, Business Development Manager, Alpheus
Environmental Ltd. September 2011.
and Primary Business Support have conducted one of the most
professional PQQ and tender processes in which I have participated.
From a tenderer's perspective, the information provided has been
comprehensive, responses to queries have been prompt and clear, and
I believe the information requested from the tenderer will provide
the client with a thorough understanding of bidders' capabilities'
Richard Woodley, Sales Director, Pims Services Ltd,
'As Chairman, I worked closely with Peter throughout his
period with TVRHA and found him to be capable, articulate and able
to communicate clearly and confidently with residents, contractors
and the Board...
...Peter always went the extra mile to provide the Association with a
high quality service and we always felt as though we were his only
client despite knowing that he worked with many other organisations'
Alan Turner, Chairman of Test Valley Rural Housing
Association, March 2011
Alan was commenting following the transfer of TVRHA to English Rural Housing
Association, after eight years during which Peter Bird was
Company Secretary and lead consultant and PBS provided the company
secretarial services to TVRHA.
'You provided us with a comprehensive project management service,
including extensive resident consultation, EU procurement, tendering and
breadth of knowledge and professional guidance and advice was much
appreciated. We would not have been able to deliver such an extensive
project without your input.'
Julie-Ann Foster, Divisional Director Housing Services, Signpost Housing Association, June 2010
Following an extensive grounds maintenance tendering project that
involved residents setting the specification, evaluation criteria and
alongside staff on the selection panel.
'Excellent support, advice and service.'
The Board of Soroptimist (Eastbourne) Housing Association, February 2009.
Following a transfer of engagements to Sussex Housing and Care.
'As a result of the review we received a comprehensive report
that includes a valuable and practical list of recommendations that will
enable us to make further improvements to the service.'
Yogesh Vadgama, Asset Manager, Signpost Housing Association, November 2008.
Following a review of repairs and maintenance arrangements.
'Your dedication to your work is fantastic.'
Graham Cloake, Chairman, Gundreda Housing Association, July 2008
Following various projects supporting the Board, culminating in a
transfer of engagements.
'Peter was expected to address a complex agenda in a period of great change and 'hit the ground running'. He did this with
Andrew Cobb, Chief Executive, Drum Housing Association, Jan 2007
Talking about an eleven month interim management project.
'Feedback from our clients has highlighted Peter's professionalism and attention to detail.'
Vicki Howe, Programme Manager for External Validation Services, HouseMark, May 2005.
'Peter led the KPI validation at Family and demonstrated an excellent knowledge of the Housing Corporation's KPIs. Peter's
thoroughness brought added value to the exercise.'
Martin Williams, Senior Information Officer, Family HA, 2004.
'Working with Primary Business Support, with their experience in housing management and business systems, has enabled us to give
clients a much broader range of advice and a more rounded service.'
John Harris, Director of Building Surveying, Boxall Sayer
Construction Consultancy, 2003. (Boxall Sayer is now part of the Baqus
and is now known as Baqus Boxall Sayer).
'Peter has experience both of initiating complex projects and of seeing them through to a successful conclusion.'
John Spens, Chief Executive, Testway Housing, 2002.
Peter previously worked for Testway Housing and managed, amongst
other things, the delivery of its 15000 square foot offices in Greenwich
PBS has also provided consultancy to Testway and the Aster Group, of
which Testway is now a part.