Bespoke social housing consultancy

We provide professional services to social housing organisations through consultancy and project work.

Social housing is going through a particularly busy time; changes to the regulatory framework, tenancy types, developing tenancy strategies, implementing Affordable Rents and Flexible Tenancies and all the welfare reforms will make this a demanding time for those working in the sector.

We can assist you through support and project work. If you would like to discuss your priorities give Peter Bird a call (contact details are in the panel on the right with further details on the Contact Us page).

If your housing association, or local authority housing service, or ALMO, would like us to assess your organisation against best practice, or if you need short-term support to get a project delivered, give us a call to discuss what we can do for you and your team. We have worked with a wide range of social housing providers, large and small, to assist them to improve their services, address short-comings and hone good services into excellent services.

Social housing consultancy

PBS was appointed by Signpost Housing Association to undertake a review of its relationship with SHA's sister organisation, Signpost Services, which provides SHA's day-to-day repairs service and provides planned maintenance services.

'As a result of the review we received a comprehensive report that includes a valuable and practical list of recommendations that will enable us to make further improvements to the service.'

Yogesh Vadgama, Asset Manager, Signpost Housing Association

Click here for further details.

We undertake consultancy where we can give an objective view of your organisation, assessing it against your own internal controls, the new HCA regulatory requirements, and best practice. We would typically develop a prioritised action plan to address the issues identified and we can assist you with the implementation including training, drafting policies and developing procedures and documenting them. Feedback from our clients shows that they particularly appreciate our thorough and practical approach to this work.

We also undertake project work such as procurement, research, and compliance tests, providing you with comprehensive reports and paperwork for your records.

We take pride in delivering high quality, professional housing services and customer satisfaction is paramount to us; many of our commissions are repeat business, which in itself gives testament to the satisfaction of our clients.

A full procurement service

We are able to offer clients a full procurement service covering all aspects of contracting, including contract specification, posting OJEU notices, dealing with contractor enquiries, arranging resident consultation (including S20 consultation for service charges), resident involvement throughout the procurement process, dealing with TUPE issues and preparing terms and conditions of contract and technical specifications.

Previous work has included housing management services, grounds maintenance, sewage treatment plant maintenance, legionella control, gas auditing plus several other contracts.

Our approach is to undertake full project management and lift the workload off of your team; including you in key decisions but taking care of the procedures and administration, as well as the technical requirements.

'Peter Bird and Primary Business Support have conducted one of the most professional PQQ and tender processes in which I have participated.'

Richard Woodley, Sales Director, Pims Services Ltd

Click here for further details of our procurement services.

Click here for a case study.

Click here for details of the changes to EU thresholds from January 2012.

Our partners include lawyers, consultants in marketing and construction and human resource suppliers for interim and permanent managers. We also act as Associates to HouseMark

Social housing project management

We can provide your housing organisations with project management across a range of subjects including tendering and procurement, change management, contracting, service specification and decent homes work.

We are happy to provide a full project management service or work with your staff to assist them through coaching or acting as a critical friend to ensure that they have all bases covered.

'You provided us with a comprehensive project management service....Your breadth of knowledge and professional guidance and advice was much appreciated. We would not have been able to deliver such an extensive project without your input.'

Julie-Ann Foster, Divisional Director Housing Services, Signpost Housing Association.

Click here for further details.

For further details of partners and clients and client comments please follow these links or see the relevant tabs, above.

You can also follow this link to read more about us

Dealing with Complaints

Want to know how we can help you manage your complaints and learn from them?

Click here for further details.

Click here for details of the changes to arrangements for complaints to the Housing Ombudsman.

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